Search for articles

Alphaebm takes pleasure in providing excellent
support to our customers.

We put our customers first before anything else. Our customer support team are always ready to support you 24/7.
Get in touch with our friendly customer support team and let us know your concerns. We assure you that we’ve got your back!

SUPPORT AND MAINTENANCE PLAN

Basic


Problem fixing time : Urgent

Support timings *

Onsite support *

online support (Client Portal Ticket Priority-low)

Direct Technical live -Limited

Dedicated Support excecutive

Upgrading option to cloud software anytime

Standard


Problem fixing time : Urgent

Support timings *

Onsite support *

online support (Client Portal Ticket Priority-standard)

Direct programmer access-Limited

Upgrading option to cloud software anytime

Gold


Problem fixing time : Urgent

Support timings *

Onsite support *

online support (Client Portal Ticket Priority-Medium)

Direct programmer access

Upgrading option to cloud software anytime

Platinum


Problem fixing time : Urgent

Support timings *

Onsite support *

online support (Client Portal Ticket Priority-High)

Direct programmer access

Dedicated Support excecutive

Upgrading option to cloud software anytime

*more details please check our customer support plan
Call us at
+971-4-3518503 (UAE)
Need an answer fast?
Chat with us via. Live chat.
Available Saturday-Thursday
9am-6pm (GMT+4 UAE).
Contact Us
Send an enquiry
E-mail us with comments,
questions or feedback.
sales@alphaebm.com