Alphaebm takes pleasure in providing excellent
support to our customers.
We put our customers first before anything else. Our customer support team are always ready to support you 24/7.
Get in touch with our friendly customer support team and let us know your concerns.
We assure you that we’ve got your back!
SUPPORT AND MAINTENANCE PLAN
Basic
Problem fixing time : Urgent
Support timings *
Onsite support *
online support (Client Portal Ticket Priority-low)
Direct Technical live -Limited
Dedicated Support excecutive
Upgrading option to cloud software anytime
Standard
Problem fixing time : Urgent
Support timings *
Onsite support *
online support (Client Portal Ticket Priority-standard)
Direct programmer access-Limited
Upgrading option to cloud software anytime
Gold
Problem fixing time : Urgent
Support timings *
Onsite support *
online support (Client Portal Ticket Priority-Medium)
Direct programmer access
Upgrading option to cloud software anytime
Platinum
Problem fixing time : Urgent
Support timings *
Onsite support *
online support (Client Portal Ticket Priority-High)
Direct programmer access
Dedicated Support excecutive
Upgrading option to cloud software anytime