Alpha HROS - Patient Food Ordering System for Hospitals

We offers reliable & affordable hospital food service software ALPHA HROS, that provides a clear path for the patient to choose their meal.

Alpha HROS

One of the major things that hospital’s needs to give their full attention with are the foods being served to their patients. For fast recovery, they need to make sure that the proper nutrients are being provided to each patient according to their health conditions. Quality of food service is one of the factors that the patient is looking for in their overall hospital experience. With the stiff and rising competition in the healthcare industry nowadays, hospitals are transforming their way of service digitally to satisfy their patients.

Using Alpha HROS powers nutrition workers with real-time patient information and customized menus on the screen, so they can walk patients through a safe and satisfying menu selection process. Also menu review features such as food allergy, diagnosis, recommended diet and food/medication interaction checking prevent menu errors and protect patient health.

ALPHA HROS successfully designed and developed web portals for the hospital dietitians, kitchen staff, food delivery staff and the application administrator; along with two variants of the integrated mobile app for Android / IPad /IOS tablets. Below are the main highlights of ALPHA HROS solution approach.

ALPHA HROS Solutions

Menu Management Web Portal

  • Customize sets of menus and create a diet plan – The dietitian can customize the food plan of each patients based on their needed nutrients and in order to avoid foods which are bad for their health.
  • Templates for menu – modifies the menu on a daily, weekly or monthly basis based on the patients’ dietary chart.
  • Scheduling of menu – Cook and kitchen staff-in-charge can plan with the entire menu options based on the diet of patients ahead of time.
  • Drag and Drop - Schedule creations templates can be drag and drop for easier usage for menus.
  • Menu Update Polling Service - Menus are configured to be rotated during a configurable time period and the system service automatically picks up the latest menu for the day.
  • Multi language supports - Menus can be in any language for e.g. English or Arabic
  • Choice of menu- Patients can only order for meal as per pre-defined timings.
  • Special menu requests - Maintaining menu orders for spicy, low fat, veg and non-veg.

Other features

  • QR code and RFID generated – used to verify that food is being delivered to the right patient most especially those who are under strict diet.
  • Visitor/Escort Meals – food and meals options provided for patient’s escort and guest.
  • Notify room change – alerts and comments are being activated whenever the patients change their rooms
  • Food satisfaction survey- monitor patients satisfaction survey results.
  • User access levels-Authorized multiple users on same iPad/android devices.

Delivering the right choice forpatients

All meals provided by the kitchen are presented visually on the ALPHA HROS Tablet giving the patient a better perceived choice, with allergy and suitability information. Read more

Alpha HROS Reporting

Alpha HROS provides a host of reports including; orders, monthly cumulative reports, popular dishes, ward issues, age groups, food temperature report, finance report, individual ward reports, and feedback. Generates report showing statistics of menu sets ranked by popularity and history.

Choice of meal times and courses

ALPHA HROS provides a clear path for the patient to choose their meal for lunch and supper. Number of food items can be limited to minimize waste.

Kitchen Order Processing.

Preparing patients meal orders – Meal orders from patients are directly sent to kitchen staff along with the location of patients. They can view or print it for preparation and delivers it accordingly afterwards. Delivery status can be also updated immediately.

Unique features for reliablity & patient adaptability

Feedback - Patients can provide valuable feedback instantly using ALPHA HROS in-built meal survey.Useful data analysis can be carried out for future improvements by the Hospital and the Service Provider. Read more

Back-Office Integration

E-Menu is fully integrated with our ALPHA-RESTO software for order processing and billing if required. Read more

Robust Android/ IPad iOS-Based mobile application.

AlphaHROS is an application that works in a touchscreen-based interface of any smart devices. It also has an audio-based interface which is especially designed for the visually-impaired patients. Audio format of menu choices is available and they can even select the language of their preference.


hospital food service software
  • Mobile devices are transforming every aspect of the healthcare industry. The intervention of mobile technologyis revolutionizing the industry and unlocking innumerable opportunities for improving efficiency of healthcare delivery and patient satisfaction.
  • Mobile app can be usedin hospitals to help inpatients order food that aligns with their dietary requirements. For a hospital setting, specific needs and requirements needed to be met by the application to help inpatients - especially for those who were older, visually impaired, or otherwise disabled.
  • To have a web portal where the hospital can manage the dietary requirements of each patients. From managing the kitchen menus, processing of patient’s order and maintaining patient’s information. This application also allows hospital to monitor the tablet’s being used by the patient and its inventory and administer proper service to patient.
  • A mobile application that allows offers convenience to patients, wherein they can place their meal orders in the comfort of their bed using smart devices.
  • Displays a very appetizing menu with its classic and simple designs and offers different language for the patient understand more their diet plan respectively.
  • An admin portal for hospital staff to manage their usage and have a detailed information about every patient’s diet plan and supports audit tracking.
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