APPROACHABLE & RESPONSIVE
We are an approachable and responsive team of ERP software technical experts available to answer any questions which arises. The customer can directly speak to a real person familiar with the software’s capabilities, not with a middleman reseller or a help desk coordinator promising a future call back.
We are always making sure that our customer won’t waste their precious time interacting with us and we let them feel respected and appreciated. Our team values and empower customer service skills to guarantee positive customer experiences.
Understanding the customers
The key to a good customer service is basically to understand the customers and their problems. We interact with our customers one-on-one to fully understand what they need. While communicating with them through phone or live chat, we ensures them to feel like they are talking to a real live person to create a smooth and comfortable flow of conversation which develops a lifelong brand advocate.
Excellent communication skills
Our team has acquired an excellent skill when it comes to verbal and non-verbal communications. We assures a clear communication to provide detailed explanation and potential solutions to customers’ problem. We avoid speaking with jargon to communicate well and in a concise manner.
Product knowledge and expertise
This is the most important factor in providing answers to any questions raised by the clients. We conduct regular training and updates to our support team to fully understand our products. Through this, accurate and updated information enables them to truly support our customers.
Exceptional listening and analytical skills
Listening and problem-solving skills of our team are exceptional. We listen to customers thoroughly for a quick identification of problems, analyse it and come up with the best solution and fix it on time. They are quick on their feet and fix the customer’s problem as required.
Patience and positive attitude
Being patient and having a positive attitude are answers in properly handling customer’s problems. We speak and treat our customers in a polite manner to avoid miscommunication. We develop a good customer relationship by dealing with them professionally and skilfully.